AFI
AFI / PROPOSED OPERATING MODEL

A workforce of agents.
A chain of accountability.

Routine work scales through specialized agents. A small human leadership team owns policy, decisions, exceptions and recovery.

HUMAN ACCOUNTABILITYAGENT WORKINDEPENDENT CHECK
HUMAN GOVERNANCE

Board & oversight

Strategy · risk appetite · accountability

HUMAN LEADERSHIP

CEO / accountable executive

Owns the institution and coordinates five operating functions.

AGENT COORDINATION LAYER

AFI institution orchestrator

Routes work, tracks state and evidence, calls specialist agents and escalates exceptions. Human leaders own each function below; the orchestrator does not replace them.

Member experience

HUMAN OWNERMember experience lead

Complex service, complaints, accessibility and recovery.

Onboarding agent

Assembles the application and consent checklist.

Member concierge

Routes goals and explains the next step.

Financial planning assistant

Prepares member-directed budgets and savings proposals.

Dispute intake agent

Collects facts, evidence and deadlines.

Recovery coordinator

Routes access failures to a human; cannot override identity checks.

Lending

HUMAN OWNERCredit lead

Owns credit policy, exceptional decisions and lending outcomes.

Application assembler

Packages income, purpose and evidence.

Document reviewer

Checks completeness, flags inconsistencies.

Policy evaluation agent

Runs approved checks; flags out-of-policy requests.

Offer explainer

Explains terms and compares requested scenarios.

Loan servicing agent

Tracks payments and prepares support or hardship cases.

Risk & compliance

HUMAN OWNERRisk / compliance lead

Owns compliance policy, suspicious cases, fraud response and model risk.

Fraud monitoring agent

Detects anomalies and creates investigation cases.

AML / KYC triage agent

Collects evidence and prioritizes screening exceptions.

Consent monitor

Checks scoped access, limits and revocation.

Model evaluation agent

Tests drift, failures and unsafe behaviors.

Compliance evidence agent

Maintains review packages and policy traceability.

Operations & finance

HUMAN OWNEROperations / finance lead

Owns the ledger, settlement, liquidity and vendor relationships.

Payment operations agent

Prepares validated actions after approval.

Reconciliation agent

Matches transactions and flags ledger differences.

Liquidity monitor

Produces forecasts and threshold alerts.

Finance reporting agent

Drafts reporting from approved records.

Vendor coordinator

Tracks service incidents, cost and obligations.

Technology & security

HUMAN OWNERTechnology / security lead

Owns access, architecture, incidents and releases.

Agent gateway

Verifies identity, capability scope and request shape.

Security monitor

Detects suspicious access and routes incidents.

Reliability agent

Monitors uptime, queues and failed workflows.

Engineering assistant

Prepares code and tests for reviewed releases.

Knowledge curator

Keeps approved policies and documentation current.

INDEPENDENT ASSURANCE

Independent audit & specialist review

Reports to governance, separate from delivery. Legal, privacy and specialist expertise can be shared or external. Monitoring agents prepare evidence; people independently challenge the result.

Agent-first, with a human owner.

One human may hold several roles where appropriate. This is a role map, not a validated staffing minimum. Coverage, independence and staffing depend on the institution’s charter, jurisdiction, products, volume and risk.

The action boundary

  1. Member agent prepares the request.
  2. AFI agents validate scope, evidence and policy.
  3. Member approves the exact action.
  4. Institution controls execute and record it.
  5. Exceptions reach the accountable human owner.

Concept organization only. No autonomous hiring, credit decision, suspicious-activity filing or real transaction is performed by this site. Agents must operate inside institution-controlled policies and authorization.

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